Order and delivery

Once you have found the right product, click ‘Order directly’. Then choose the correct quantity and add the product to your shopping cart. From the cart (top right of your screen), proceed to checkout. If you do not yet have an account with us, you can register first. If you already have an account, you can log in. Then choose your payment method and complete the order. You will immediately receive a confirmation in your inbox after placing the order. Need help? Please contact us, and we’ll assist you.

After placing your order, you should receive a confirmation email. Didn’t get it? Then your order may not have been received correctly. If you paid via iDEAL | Wero, check whether the payment has been debited from your account. If not, we did not receive your order properly. In that case, it is best to place the order again. Not sure if your order went through? Please contact us to be sure!

We use your data to ship your products and to contact you in special cases. We may also contact you to request feedback about our service. If you have created an account, we store your data so you can easily reorder next time (when logged in). We also use your data to send our email newsletter, for example with discount codes. Want to unsubscribe? You can do so at the bottom of the newsletter.

If you accidentally made a mistake when entering your details, it is best to contact us by phone. Call 0187-745 042 and we will correct the issue immediately!

Yes, absolutely! You can access our website via your tablet or smartphone. Our website is responsive and adapts to your screen size. You can find all the same products on mobile or tablet as you would on a desktop computer.

Yes, that is possible! You can enter a different delivery address. The billing address is for your own administration and may differ from the delivery address.

We only offer standard shipping with delivery within 1–3 business days. Standard shipping is free for orders over €500 excluding VAT. For smaller orders, shipping costs are €9.95 excl. VAT (€12.04 incl. VAT) for orders up to €100. For orders between €100 and €500, shipping costs are €14.95 excl. VAT (€18.09 incl. VAT). You choose the delivery address yourself, which can be the billing address or another address.

On business days, we deliver within 1 to 3 working days. For products from the brands Satino Black, Vepa Bins, and Rubbermaid, delivery may take 2 days longer. If you place your order on Friday evening or during the weekend, it will be shipped on Tuesday and usually delivered on Wednesday. In urgent cases, please call us as soon as possible and we will see what we can do for you!

For standard delivery (1–3 working days), shipping costs are €9.95 excl. VAT (€12.04 incl. VAT) for orders up to €100. For orders between €100 and €500, shipping costs are €14.95 excl. VAT (€18.09 incl. VAT). For orders above €500 excl. VAT, shipping is free.

If you have received an order confirmation but not the order itself and the standard delivery time has passed, something may have gone wrong. Please contact us so we can resolve it as quickly as possible.

Your order is delivered by DPD or our own carriers. Depending on your location, desired speed, and order size, we choose the appropriate delivery service. Since we ship from two warehouses, your order may arrive in multiple shipments.

If you received the wrong products, please let us know as soon as possible so we can send you the correct items. Contact us by phone at 0187-745 042.

We operate Monday through Friday, but there is a chance your order may be delivered on the weekend. This only applies to parcels. If you are a business customer with restricted delivery conditions, delivery may be postponed to the next working day by the carrier.

If your products arrived damaged, that is very unfortunate. Please let us know so we can find a solution immediately. Call us at 0187-745 042.

Yes, that is possible! Please contact our customer service at 0187-745 042.

Missing one or more products? That is very unfortunate! We are happy to help. Please contact us by calling 0187-745 042.

Yes, you can track your order. Your order confirmation contains a Track & Trace link. You can also contact our customer service for more information. We are reachable at 0187-745 042.